How to contact us

IAMP Media Ltd,
CBTC, Senghennydd Rd
Cardiff
CF24 4AY

Tel: 0333 123 4267
Email: Contact form

Please contact us using one of the above contact methods regarding issues related to domain names. We are available between 9am and 5pm Monday-Friday (excluding UK bank holidays). We aim to respond to all contact within 1 business day.

To register a domain name

Please send an email via our contact form with details of the domain name you wish to register and full contact details. A member of our team will aim to make contact with you within 1 business day with further instructions and with details of how to pay.

Reporting abuse and complaints

If you wish to raise a complaint about abuse you have received (for example phishing scams, spam emails etc), please contact us via our contact form with as much detail about the abuse as possible. We will investigate your complaint within 5 business days.

If you wish to make a complaint about a service you have received, please submit an email to us via our contact form including as much detail from the issue you have. We will acknowledge your complaint within 2 business days and aim to resolve any issues within 5 business days.

If you’re not happy with the initial outcome of your complaint, then you are able to escalate your issue to Nominet (the .uk registry) here http://www.nominet.uk/complaints

Nominet’s Terms and Conditions

When registering a domain name with us you agree also to Nominet’s domain name registration Terms and Conditions: https://www.nominet.uk/domain-registration-tandc

Domain name charges and other information

Domain names registered with Nominet (the .UK registry) are £7 per annum.

Registrations are made initially for a minimum of a 1 year term.

You will need to make payment in advance by bank transfer (details provided when you submit a domain). 

If a domain name cannot be registered you will be fully refunded within 7 days.

We impose no termination charges.

Renewing domain names

All domains are renewed on an annual basis, we will send out reminder emails 30 days, 7 days, 1 day before expiry. We will send the emails to the email address on the account, it is the registrant’s responsibility to make sure their contact details are up to date.

We take no responsibility if your domain renewal fails due to your contact details being incorrect. 

If you do not wish to renew a domain please make sure you contact us a minimum of 7 days before your domain expires by emailing us via our contact form

All domains will be auto renewed 7 days in advance of the domain name expiring and will be billed 7 days in advance.

Expiring domain names

If you do not renew your domain before its expiry date it will have all services we provide suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee. 

After 30 days your domain will be suspended and will go into a 60 day grace period which you can still renew your domain name but with an additional redemption fee of £100 + VAT. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar. We will not guarantee the renewal of a domain name.